AATMANOVA SHIPPING POLICY

Effective: [Insert Date]

---

1. DOMESTIC SHIPPING (India)

• Standard Shipping: 3–5 business days — ₹50

• Express Shipping: 1–2 business days — ₹150

• Free Shipping: Available on orders over ₹2,000

• Carriers: Delhivery / India Post

---

2. INTERNATIONAL SHIPPING

• Standard Shipping: 7–14 business days

  • Customs duties are not included

  • Restricted items:

    • Rudraksha cannot be shipped to the UAE

    • Gemstones cannot be shipped to Turkey

• Express Shipping: 3–5 business days (additional charges apply)

• Carriers: DHL / FedEx

---

3. ORDER PROCESSING

• In-stock items: Processed within 24 hours

• Puja/sanctified items: 3–5 business days for sanctification

• Delays: Customers will be notified via email or SMS

---

4. LOST OR DAMAGED PACKAGES

• Report Window:

  • Within 7 days for domestic shipments

  • Within 14 days for international shipments

• Required for Claims:

  • Clear photos of the damaged product

  • Shipping receipt

• Resolution Options:

  • Replacement or refund, depending on the case

---

CONTACT INFORMATION

• 📧 Email: [email protected]

• 📞 Support: +91-XXXXX-XXXXX